Customer Journey Adviser

7 days ago

Brisbane, Queensland, Australia Queensland Rail Full time $117,750 per year

You'll connect Queensland. We'll connect you to an amazing career.
Our Customer Engagement team is seeking a highly motivated and
customer driven Customer Journey Adviser (Relief)
to join their team based at the Rail Management Centre (RMC) in Bowen Hills.
Please note this is a shiftwork role working on a 7-day rotating roster and will not have a dedicated Master Roster link
.
What's in it for you?

  • Full time 12-month fixed term opportunity
  • Commencing salary of $117,750 + shift penalties + superannuation
  • 5 weeks annual leave (as a shift worker)
  • Opportunities for ongoing learning and professional development
  • Onsite parking available
  • A wide range of employee benefits such as access to over 380 gyms and pools with our Fitness Passport.

To view additional exclusive Queensland Rail benefits please visit Employee Benefits

About The Role
As the
Customer Journey Adviser (Relief)
, you'll play a vital role in transforming real-time operational updates into clear, accurate, and engaging customer communications — across internal and external channels. You'll work at the epicentre of service information and communication.

Key Responsibilities:

  • Deliver timely customer updates via social media, internal systems, and media channels
  • Liaise with Translink and internal teams to provide consistent, clear, and customer-centric messaging
  • Monitor and respond to customer feedback, identifying themes to inform future improvements
  • Maintain strong relationships with stakeholders to enhance coordination and elevate customer satisfaction.

Click here to view the position description.

You'll also bring:

  • Experience in a customer-facing or customer-focused environment
  • Excellent written and verbal communication skills, with the ability to simplify complex information for broad audiences
  • A calm, solutions-focused approach to real-time decision-making
  • Previous experience in transport or operational environments (desirable, not essential)
  • Media and/or socialmedia experience
  • The ability to juggle multiple priorities in a dynamic setting.

If you have a passion for communication and a commitment to customer experience, we would love to hear from you

Sounds good What's next?

Please apply to Customer Journey Adviser (Relief via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane)
Sunday 7th September 2025.
The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.

We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.

If you do require an adjustment during the recruitment process, please contact Sara Bidgood via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Sara Bidgood with your specific enquiry on or email . Please do not email your application. We can only accept applications received via our website.

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