Customer Journey Manager
1 week ago
We are seeking an exceptional leader to oversee the entire customer journey, from initial inquiry to post-sales support. This pivotal leadership role is designed for a hands-on manager who thrives in a technical environment.
Key Responsibilities:- Lead, mentor and motivate a team of customer service specialists.
- Manage employee lifecycle including recruitment, onboarding, training and professional development plans.
- Develop, implement and review customer service policies, programs and procedures.
- Analyse key performance metrics to drive operational efficiency.
- Provide daily direction and coaching to ensure teams handle complex technical inquiries.
- Minimum 1+ years experience in customer service management or team leadership.
- Proven Bachelor Degree or Equivalent.
- Experience in developing and implementing customer service procedures, SLAs and performance metrics.
- Exceptional communication and interpersonal skills.
- A proactive problem-solving mindset with focus on continuous improvement.
- Strategic planning and execution.
- Team management and development.
- Customer service policy development.
- Operational efficiency analysis.
- Communication and interpersonal skills.
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Customer Journey Manager
22 hours ago
Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000Job Summary:Our organization seeks a skilled Customer Journey Manager to develop and execute customer lifecycle programs aligned with our business objectives.To achieve this goal, you will be responsible for designing and delivering targeted campaigns that enhance retention rates and maximize lifetime value.About the Role:This is a dynamic position that...
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Customer Journey Manager
2 weeks ago
Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,500Job Overview: Elevate Customer Experience OperationsWe are seeking an experienced and dynamic professional to lead our customer experience operations.This pivotal role is designed for a hands-on individual who thrives in a technical, trade-focused environment.The Customer Experience Assistant will oversee the entire customer journey, from initial inquiry to...
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Customer Journey Manager
1 week ago
Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000We are seeking a seasoned professional to oversee the entire customer journey, from initial inquiry to post-sales support.Job Description:Lead Customer Service Team: Oversee a team of customer service specialists, fostering a culture of high performance and continuous improvement.Customer Service Strategy & Process Improvement: Develop and implement customer...
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Customer Journey Manager
1 week ago
Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000Job DescriptionWe are seeking a strategic leader to oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our reputation for excellence and expertise.Key Responsibilities:Lead and motivate a team of customer service specialists.Manage the full employee lifecycle, including recruitment,...
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Customer Journey Marketer
3 days ago
Brisbane, Queensland, Australia beBeeMarketer Full time $110,000 - $140,000Customer Journey SpecialistWe're seeking a skilled Customer Journey Specialist to drive our customer communications strategy. This 10-month fixed term role will be instrumental in designing and delivering personalized, automated journeys that engage customers throughout their lifecycle.Main Responsibilities:Design and implement data-driven customer journeys...
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Customer Journey Strategist
3 days ago
Brisbane, Queensland, Australia beBeeMarketing Full time $90,000 - $120,000Customer Lifecycle Marketing ExpertWe're seeking an experienced customer lifecycle marketing expert to join our team. This individual will play a crucial role in supporting our global accountants and bookkeepers lifecycle and engagement strategy to accelerate acquisition and conversion of new partner prospects, and drive continuous incremental uplifts...
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Customer Journey Adviser
7 days ago
Brisbane, Queensland, Australia Queensland Rail Full time $117,750 per yearYou'll connect Queensland. We'll connect you to an amazing career.Our Customer Engagement team is seeking a highly motivated andcustomer driven Customer Journey Adviser (Relief)to join their team based at the Rail Management Centre (RMC) in Bowen Hills.Please note this is a shiftwork role working on a 7-day rotating roster and will not have a dedicated...
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Customer Journey Strategist
1 week ago
Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000Job OverviewCustomer Experience LeadThis leadership role oversees the entire customer journey, from initial inquiry to post-sales support. The successful candidate will ensure every interaction reinforces our client's reputation for excellence and expertise.
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Customer Journey Specialist
7 days ago
Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000About this roleOverviewThis customer-centric position is responsible for elevating customer communications by creating tailored, automated experiences through Salesforce Marketing Cloud. You will shift our approach from one-off email campaigns to intelligent, always-on programs that are both customer-focused and data-driven.You will blend technical expertise...
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Customer Journey Strategist
7 days ago
Brisbane, Queensland, Australia beBeeLifecycle Full time $120,000 - $160,000Role SummaryLifecycle marketing specialists are responsible for designing and executing customer journeys that drive engagement and conversion.This role involves building personalized campaigns, creating email and SMS content, and leveraging data insights to optimize performance.">
