Senior Client Experience Manager

4 days ago


Melbourne, Victoria, Australia beBeeInsuranceService Full time $99,100 - $118,500

Key Role Overview

The position of Service Manager, Insurance Services, entails leading teams to provide exceptional client and member experiences while overseeing the delivery of key strategic and operational goals. The incumbent will foster strong relationships with clients and internal stakeholders to ensure high-quality service.

Main Responsibilities:

  1. Lead teams in servicing clients and members, ensuring consistency and quality.
  2. Oversee the delivery of key strategic and operational goals for the Insurance Service team.
  3. Build strategic relationships with clients and internal stakeholders to drive excellent service delivery.
  4. Maintain open communication channels with direct and indirect reports.
  5. Collaborate with cross-functional teams to achieve business objectives.



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