Customer Technical Advocate

2 weeks ago

Sydney, New South Wales, Australia beBeeSupport Full time $94,984 - $144,988

User Support is an essential role in the organization, requiring exceptional technical skills and knowledge to provide high-level support for clients. The position involves working with a team of domain experts who provide assistance on Bloomberg's sell-side and buy-side products.

This job offers opportunities for career growth and development, with potential to become a Subject Matter Expert within the team or progress into an Enterprise Relationship Support role.

The key responsibilities include:

  • Providing customer support and resolving technical issues
  • Collaborating with internal stakeholders to identify product enhancement requests
  • Contributing to sales campaigns and generating leads
  • Maintaining accurate records of client needs and communicating effectively with stakeholders

Required qualifications and skills include:

  • 3+ years experience in a Financial Services or Financial Technology organization
  • Minimum 1 year of experience in supporting or using order management or electronic trading systems
  • Knowledge of buy-side markets and understanding of the full trade life cycle
  • Excellent communication and presentation skills in English
  • Able to work collaboratively as part of a team

Benefits of this role include:

  • Opportunities for career growth and professional development
  • Diverse and dynamic work environment
  • Challenging and rewarding work

Prior experience in using Bloomberg enterprise solutions or similar products is desirable, but not required. A passion for technology and continuous learning is essential for success in this role.

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