Technical Customer Advocate

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $90,000 - $120,000
Job Overview

We are seeking an experienced Support Expert to collaborate with our clients. This role is suitable for someone who possesses problem-solving skills, technical knowledge, and excellent communication abilities.

Key Responsibilities:
  • Provide prompt and clear support to customers across various channels.
  • Analyze customer queries, offer product insights, track user feedback, and escalate issues to the relevant teams.
  • Collect and share valuable customer insights and feedback to inform product development and enhance user experience.
  • Work closely with cross-functional teams to ensure effective communication and timely resolution of escalated issues.
  • Act as a liaison between customer support and product teams to facilitate seamless collaboration.
Requirements:
  • Minimum 3 years of experience in customer-facing roles, preferably in SaaS and marketing automation environments.
  • Strong technical aptitude and ability to learn new systems quickly.
  • Demonstrated passion for marketing technology with experience using solutions such as MailChimp or Shopify.

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