Customer Advocate Role

4 days ago

Sydney, New South Wales, Australia beBeeSuccess Full time $90,000 - $130,000
Customer Success Advocate

We are seeking a highly skilled and experienced professional to join our team as a Customer Success Advocate. In this role, you will be responsible for owning, troubleshooting, and solving complex customer technical issues.

  • Job Responsibilities:
  • Response and Resolution: Investigate and solve complex customer technical issues and collaborate with cross-functional teams to provide exceptional customer service.
  • Readiness: Develop and deliver readiness programs, technical coaching, and mentoring to support the growth and development of our team members.
  • Product/Process Improvement: Collaborate with Microsoft Engineering and Supportability teams to identify areas for improvement and develop automation techniques and diagnostic tools.

Qualifications:

  • 5+ years of experience in technical support, consulting, or information technology OR bachelor's degree in computer science, Information Technology (IT), or related field AND 3+ years of experience in technical support, consulting, or information technology in Azure Cloud administration OR Windows System Administration.
  • Strong verbal communication skills to articulate technical concepts to both technical and non-technical audiences.
  • Negotiation skills to achieve the best outcomes for the organization and customers.
  • Problem-solving abilities to analyze complex issues and develop effective solutions.
  • Customer focus to provide exceptional customer service and build strong customer relationships.
  • Team collaboration to work effectively in a team environment, sharing knowledge and supporting colleagues.

Benefits:

  • Flexible working arrangements to balance work and personal life.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.

Other Opportunities:

  • The ability to work on complex and challenging projects that make a real impact on our customers' success.
  • The opportunity to collaborate with cross-functional teams to drive business outcomes.
  • The chance to develop your leadership skills and mentor junior team members.

Security Clearance Requirements:

  • Ability to meet Microsoft, customer, and/or government security screening requirements.

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