Expert Technical Customer Advocate
2 weeks ago
The Technical Support Lead is a vital role in ensuring seamless platform operation, delivering exceptional customer service to merchants and resolving complex technical issues.
Main Responsibilities:- Provide dedicated customer support via email, portals, and platforms like DevRev.
- Log, prioritize, track, and resolve customer issues while meeting SLA commitments.
- Troubleshoot system errors and complex technical problems using tools such as DataDog and Snowflake.
- Act as the primary technical interface for key customers and the global escalation point for Tier 3 issues.
- Handle critical incidents, manage escalations, and coordinate with external stakeholders.
- Collaborate with cross-functional teams and developers to resolve challenges and build support tools.
- Maintain and update knowledge bases, documentation, and technical resources.
- Support junior staff, conduct technical training, and stay current with product updates.
This is an exciting opportunity for a skilled Technical Support Specialist to be part of a high-performance culture where they can make a difference and contribute to our mission.
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Technical Customer Advocate
2 weeks ago
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Customer Technical Advocate
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Technical Solutions Expert
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Customer Experience Advocate
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Sydney, New South Wales, Australia Bayside Group Full timeCustomer Experience AdvocateOur client, Chery Motor Australia, is a global automotive manufacturer specializing in EV and ICT powered vehicles. They are one of the world's largest exporters, known for innovative design and advanced technology, holding thousands of component patents.As their market continues to expand, they seek a Customer Experience Advocate...
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Technical Solutions Expert
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Customer Experience Advocate
3 weeks ago
Sydney, New South Wales, Australia Bayside Group Full timeRecruitment Consultant | Bayside Group - Sydney, NSWCustomer Experience AdvocateOur client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world's largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their...
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Customer Experience Advocate
3 weeks ago
Sydney, New South Wales, Australia Bayside Group Full timeRecruitment Consultant | Bayside Group - Sydney, NSWCustomer Experience AdvocateOur client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world's largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their...
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Regional Technical Advocate
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Sydney, New South Wales, Australia Bebeeleader Full timeTechnical Leadership OpportunityWe are seeking a Technical Leader to join our team in South East Asia. In this role, you will be responsible for owning the technical engagement in pre-sales opportunities and building trusted advisor relationships with customer technical teams.You will advocate for Atlassian solutions, understanding and positioning them in...
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Customer Advocate Role
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Technical Customer Success Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $140,000**Technical Expertise and Customer Success Alignment**We are seeking a highly skilled Technical Customer Success Representative to bridge the gap between technical teams and customers.In this role, you will offer expert guidance on product functionality, API usage, and system integrations. You will manage customer accounts, ensuring a deep understanding of...
