Service Desk Support Specialist

7 days ago

Hobart, Tasmania, Australia 3124 UXC Limited Full time

Job Title: Service Desk Analyst

About the Role:

We are seeking a highly skilled Service Desk Analyst to join our team at 3124 UXC Limited. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients across a wide range of telephony incidents and service requests.

Key Responsibilities:

  • Provide level 1 support to customers, ensuring timely and effective resolution of issues.
  • Log and manage Service Requests (MACs) to ensure seamless service delivery.
  • Monitor response and resolution times, providing users with updates and resolution timeframes.
  • Liaise with customers and coordinate maintenance and support-related activities with 3rd party suppliers.
  • Escalate issues as appropriate to ensure timely resolution.

About You:

  • You will have at least 1+ years' experience providing support in an IT/Telecommunications service desk environment.
  • Experience with IT Service Management applications like Service Now is highly desirable.
  • You will work well under pressure and be able to deal with high-priority issues.
  • You will have excellent problem-solving skills and be able to work independently.
  • Excellent communication skills and a strong customer focus are essential.

What We Offer:

As a Service Desk Analyst at 3124 UXC Limited, you will have the opportunity to work with a dynamic team, delivering exceptional customer service and driving business growth. We offer a competitive remuneration package, comprehensive training, and career development opportunities.

Working Environment:

We are a virtual-first company, with a flexible and dynamic work environment. Our hybrid working approach acknowledges the importance of in-person collaboration while recognizing individual preferences and operational requirements.

Our Culture and Benefits:

We are committed to building better futures for our customers, colleagues, environment, and communities. We foster a culture of inclusion, belonging, and corporate citizenship, offering competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your resume to apply for this exciting opportunity.

  • Service Desk Support Specialist

    5 days ago

    Hobart, Tasmania, Australia 3124 UXC Limited Full time

    Job Title: Service Desk AnalystAbout the Role:We are seeking a highly skilled Service Desk Analyst to join our team at 3124 UXC Limited. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients across a wide range of telephony incidents and service requests.Key Responsibilities:Provide level 1 support to...

  • Service Desk Support Specialist

    15 hours ago

    Hobart, Tasmania, Australia 3124 UXC Limited Full time

    Job Title: Service Desk AnalystAbout the Role:We are seeking a highly skilled Service Desk Analyst to join our team at 3124 UXC Limited. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients across a wide range of telephony incidents and service requests.Key Responsibilities:Provide level 1 support to...

  • Service Desk Support Specialist

    2 weeks ago

    Hobart, Tasmania, Australia 3124 UXC Limited Full time

    About the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at 3124 UXC Limited. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients across a wide range of telephony incidents and service requests.Key ResponsibilitiesProvide level 1 support to customers, ensuring timely and...

  • Service Desk Support Specialist

    1 week ago

    Hobart, Tasmania, Australia 3124 UXC Limited Full time

    About the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at 3124 UXC Limited. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients across a wide range of telephony incidents and service requests.Key ResponsibilitiesProvide level 1 support to customers, ensuring timely and...

  • Service Desk Support Specialist

    2 days ago

    Hobart, Tasmania, Australia 3124 UXC Limited Full time

    About the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at 3124 UXC Limited. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients across a wide range of telephony incidents and service requests.Key ResponsibilitiesProvide level 1 support to customers, ensuring timely and...

  • Service Desk Officer

    2 weeks ago

    Hobart, Tasmania, Australia Hydro Tasmania Full time

    {"About the Role": "Service Desk OfficerAs a Service Desk Officer with Hydro Tasmania, you will be part of a dynamic team responsible for providing exceptional service support across the organization. You will be the first point of contact for employees and external stakeholders, resolving technical issues and providing guidance on IT-related matters.Key...

  • Service Desk Analyst

    3 weeks ago

    Hobart, Tasmania, Australia 3124 UXC Limited Full time

    Job Title: Service Desk AnalystJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at 3124 UXC Limited. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients across a wide range of technical issues and service requests.Key Responsibilities:Provide level 1 support to...

  • Help Desk Specialist

    3 days ago

    Hobart, Tasmania, Australia Randstad Full time

    Job Title: Help DeskJob Summary:We are seeking a skilled Help Desk professional to join our team at Randstad. As a Help Desk Specialist, you will play a critical role in providing exceptional user support and ensuring a seamless experience for our clients.Key Responsibilities:Analyzing system changes and identifying their impact on end-usersAssessing current...

  • Service Desk Analyst

    2 weeks ago

    Hobart, Tasmania, Australia 3124 UXC Limited Full time

    Job Summary:3124 UXC Limited is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients across a wide range of technical incidents and service requests.Key Responsibilities:Provide level 1 support to customers, resolving technical issues and...

  • Service Desk Officer

    4 days ago

    Hobart, Tasmania, Australia Hydro-Electric Corporation Full time

    About the RoleWe are seeking a skilled Service Desk Officer to join our team at Hydro Tasmania. As a key member of our Service Desk team, you will provide exceptional customer service and technical support to our staff across the Hydro Tasmania group.You will be responsible for answering queries and addressing system and user issues in a timely and...

  • Service Desk Officer

    1 week ago

    Hobart, Tasmania, Australia Hydro-Electric Corporation Full time

    About the Role:We are seeking a skilled Service Desk Officer to join our team at Hydro Tasmania. As a key member of our IT Service Management team, you will be responsible for providing exceptional customer service and technical support to our staff across the Hydro Tasmania group.Key Responsibilities:Provide timely and professional support to staff across...

  • Behavioural Support Specialist

    3 weeks ago

    Hobart, Tasmania, Australia HealthcareLink Support Full time

    About the RoleWe are seeking an experienced Behavioural Support Practitioner to join our team at HealthcareLink Support. As a Behavioural Support Practitioner, you will be responsible for providing high-quality support services to individuals with behavioural difficulties.Key ResponsibilitiesConduct thorough behavioural support assessments to identify...

  • IT Support Specialist

    6 days ago

    Hobart, Tasmania, Australia Tasmania Government Full time

    About the RoleThe Tasmanian State Service is seeking a skilled IT Support Officer to join our team in Information and Technology Services Australia. As a key member of our team, you will provide exceptional service desk support for our ICT Enterprise Operating Environment, ensuring that our business requirements are met.You will work collaboratively with our...

  • Front Desk Supervisor

    7 days ago

    Hobart, Tasmania, Australia Hilton Hotels Full time

    About the RoleWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at DoubleTree by Hilton Hobart. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesSupervise and lead a team of front desk staff to ensure...

  • Help Desk Specialist

    4 days ago

    Hobart, Tasmania, Australia Randstad Full time

    Job Title: Help DeskJob Summary:We are seeking a skilled Systems Change and User Support Officer to join our team at Randstad. As a key member of our support team, you will play a critical role in ensuring a seamless user experience by providing expert support and guidance to our clients.About the Role:This position requires a strong user-centered mindset,...

  • Front Desk Representative

    2 weeks ago

    Hobart, Tasmania, Australia Australia Visa Job Full time

    About the RoleWe are seeking a highly skilled and experienced Front Desk Agent to join our team at The Tasman, a Luxury Collection Hotel, Hobart. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience throughout their stay.Key ResponsibilitiesGuest Experience:...

  • Front Desk Supervisor

    5 days ago

    Hobart, Tasmania, Australia Hilton Hotels Full time

    About the RoleWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at DoubleTree by Hilton Hobart. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading by example, and ensuring that our guests have a memorable and enjoyable stay.Key ResponsibilitiesSupervise...

  • Front Desk Supervisor

    2 weeks ago

    Hobart, Tasmania, Australia Hilton Hotels Full time

    About the RoleThe Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional guest service and ensuring the smooth operation of the front desk during their assigned shift.Key ResponsibilitiesSupervise front desk staff to ensure efficient and effective service deliveryCommunicate clearly and effectively with guests and team...

  • Front Desk Supervisor

    2 weeks ago

    Hobart, Tasmania, Australia Hilton Hotels Full time

    About the RoleWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at DoubleTree by Hilton Hobart. As a key member of our hotel's operations team, you will be responsible for providing exceptional guest service and ensuring the smooth operation of the front desk during your assigned shift.Key ResponsibilitiesSupervise and...

  • Front Desk Supervisor

    1 week ago

    Hobart, Tasmania, Australia Hilton Hotels Full time

    About the RoleWe are seeking a highly skilled Front Desk Supervisor to join our team at DoubleTree by Hilton Hobart. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesSupervise and lead a team of Front Desk staff to deliver...