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Front Desk Supervisor
2 months ago
About the Role
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at DoubleTree by Hilton Hobart. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities
- Supervise and lead a team of front desk staff to ensure efficient and effective operation of the front desk.
- Communicate effectively with guests and team members to resolve issues and provide solutions.
- Manage guest complaints and concerns in a professional and courteous manner.
- Monitor and maintain accurate records of guest interactions and feedback.
- Collaborate with other departments to ensure seamless guest experience.
- Participate in training and development programs to enhance skills and knowledge.
Requirements
- 2-3 years of experience in a front desk or customer service role.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Strong problem-solving and conflict resolution skills.
- Ability to work a varied schedule, including evenings, weekends, and holidays.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About Hilton
Hilton is a global hospitality company with a portfolio of 18 world-class brands. We are committed to delivering exceptional guest experiences and creating memorable moments for our guests. Join our team and be part of a dynamic and innovative company that is shaping the future of hospitality.
