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Service Desk Officer

2 months ago

Hobart, Tasmania, Australia Hydro-Electric Corporation Full time

About the Role:

We are seeking a skilled Service Desk Officer to join our team at Hydro Tasmania. As a key member of our IT Service Management team, you will be responsible for providing exceptional customer service and technical support to our staff across the Hydro Tasmania group.

Key Responsibilities:

  • Provide timely and professional support to staff across the Hydro Tasmania group, including field-based staff in remote locations.
  • Identify and assist with process and business improvement initiatives, particularly with respect to continual service improvement.
  • Work within the ITIL framework to ensure efficient and effective service delivery.

About You:

To be successful in this role, you will have at least 2 years of experience supporting services within an ITIL Service Management framework. You will be confident in your ability to provide exceptional customer service and have a keen interest in process improvement.

What We Offer:

Hydro Tasmania offers a competitive remuneration package, flexible work arrangements, and the opportunity to grow your career in a dynamic and innovative organization. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.