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Service Desk Support Specialist

2 months ago

Hobart, Tasmania, Australia 3124 UXC Limited Full time

About the Role

We are seeking a highly skilled Service Desk Analyst to join our team at 3124 UXC Limited. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients across a wide range of telephony incidents and service requests.

Key Responsibilities

  • Provide level 1 support to customers, ensuring timely and effective resolution of issues.
  • Log and manage Service Requests (MACs) to ensure seamless service delivery.
  • Monitor response and resolution times, providing users with updates and resolution timeframes.
  • Liaise with customers and coordinate maintenance and support activities with 3rd party suppliers.
  • Evaluate and escalate issues as necessary to ensure optimal service delivery.

About You

To succeed in this role, you will have at least 1+ years' experience providing support in an IT/Telecommunications service desk environment. Ideally, you will have experience with IT Service Management applications like Service Now. You will work well under pressure, be able to deal with high-priority issues, and possess excellent problem-solving skills and communication abilities.

What We Offer

As a Service Desk Analyst at 3124 UXC Limited, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our clients. We offer a competitive remuneration package, comprehensive training, and a collaborative work environment that fosters growth and development.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.