Service Desk Support Specialist
2 months ago
Job Title: Service Desk Analyst
About the Role:
We are seeking a highly skilled Service Desk Analyst to join our team at 3124 UXC Limited. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients across a wide range of telephony incidents and service requests.
Key Responsibilities:
- Provide level 1 support to customers, ensuring timely and effective resolution of issues.
- Log and manage Service Requests (MACs) to ensure seamless service delivery.
- Monitor response and resolution times, providing users with updates and resolution timeframes.
- Liaise with customers and coordinate maintenance and support-related activities with 3rd party suppliers.
- Escalate issues as appropriate to ensure timely resolution.
About You:
- You will have at least 1+ years' experience providing support in an IT/Telecommunications service desk environment.
- Experience with IT Service Management applications like Service Now is highly desirable.
- You will work well under pressure and be able to deal with high-priority issues.
- You will have excellent problem-solving skills and be able to work independently.
- Excellent communication skills and a strong customer focus are essential.
What We Offer:
As a Service Desk Analyst at 3124 UXC Limited, you will have the opportunity to work with a dynamic team, delivering exceptional customer service and driving business growth. We offer a competitive remuneration package, comprehensive training, and career development opportunities.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your resume and cover letter to apply for this exciting opportunity.
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