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5 days ago
A key position in our team, the Service Delivery Officer provides administrative support to a community centre.
About the Role- The primary focus is on providing excellent customer service and managing multiple calendars for appointment bookings.
- You will be responsible for answering calls promptly, handling queries, and following procedures and policies as outlined.
- Manage multiple calendars for appointment bookings with precision and efficiency.
- Provide exceptional customer service, responding to calls and queries in a timely manner.
- Handle multiple queries and follow established procedures and policies.
- Offer general assistance to clients and staff, ensuring a seamless experience.
- Diploma or Certificate IV in Business or Business Administration.
- Proven experience in responding to clients as the first point of contact within an organisation.
- Excellent computer skills and data entry ability are essential.
- Able to work collaboratively as part of a team and independently.
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