Client Success Specialist
1 week ago
Smartsheet is seeking a Client Success Specialist to oversee a designated portfolio of accounts, ensuring a high degree of customer satisfaction, effective product utilization, and customer loyalty. You will serve as the main point of contact for key clients, grasp customer success metrics, respond to inquiries, resolve challenges, and gradually become a trusted advisor for Smartsheet. This role presents a pivotal opportunity to join us at a crucial time and make a substantial impact. You will be responsible for maintaining elevated customer renewal rates through continuous engagement and technical guidance.
This significant position will report to a Customer Success Manager and offers the flexibility to work remotely, while also requiring occasional visits to the office for training and business necessities.
Responsibilities:
Conduct initial onboarding for enterprise-level clients, ensuring adoption and sustained engagement throughout the customer lifecycle. Under management's direction, develop a thorough engagement and communication strategy that proactively sustains high customer satisfaction. Act as the Smartsheet authority, offering guidance and addressing challenges related to project management and collaboration for clients. Simplify technical concepts for non-technical end-users. Identify customer needs and address any concerns. Under management's guidance, perform regular customer success evaluations to confirm satisfaction, resolve issues with the Technical Support team, and broaden Smartsheet usage within the account. Create processes and best practices to ensure customers derive maximum value from Smartsheet. Analyze usage patterns to gain insights, provide recommendations, and enhance customer satisfaction. Serve as the primary contact to manage and resolve critical situations. Collaborate with Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities. Provide expert customer feedback to product management, marketing, and sales regarding innovations and improvements in user experience, product capabilities, and customer engagement processes that ensure rapid adoption and usage for our clients, many of whom operate at large scales. Surpass all performance objectives. Perform other assigned duties.Qualifications:
Experience in account management (required). 0-2 years of experience fostering valuable and outcome-oriented relationships with a diverse customer base. Exceptional task management abilities across a variety of responsibilities. Enthusiasm for working with cutting-edge, web-based technologies and a desire to comprehend Smartsheet's advantages, use cases, and technical aspects. Willingness to travel occasionally based on customer and business requirements. Strong command of the English language, both written and verbal (C1+ and above).About Us:
At Smartsheet, we have cultivated an inclusive environment where individuals from diverse backgrounds, ages, colors, and beliefs collaborate. Here, everyone has the opportunity to make a difference and empower others to do the same. We encourage applications even if your experience does not perfectly align with our job description—nontraditional career paths can set you apart. At Smartsheet, we empower everyone, everywhere to transform the way the world works—join us.
-
Client Success Specialist
1 week ago
Sydney, New South Wales, Australia Reveal Full timePosition Summary The Client Success Specialist plays a pivotal role in ensuring that customers derive maximum benefit from Reveal's innovative software solutions. As a key member of the Customer Success division, you will foster relationships, comprehend client goals and challenges, assess and alleviate customer risks, and pinpoint opportunities for...
-
Client Success Specialist
1 week ago
Sydney, New South Wales, Australia Smartsheet Full timeSmartsheet is seeking a Client Success Specialist to oversee a designated portfolio of accounts, ensuring exceptional customer satisfaction, effective product utilization, and strong customer loyalty. As the primary liaison for key clients, you will grasp the criteria for customer success, address inquiries, resolve challenges, and gradually become a trusted...
-
Client Success Advocate
2 days ago
Sydney, New South Wales, Australia A2B Australia Full time{"About the Role": "As a Client Success Representative, you will play a pivotal role in ensuring the highest level of customer satisfaction for both our clients and travellers who reach out to us through our inbound channels.", "Key Responsibilities": "Provide friendly front-line support to our travelers and corporate clients via live chat, email, and phone...
-
Client Success Coordinator
1 week ago
Sydney, New South Wales, Australia Paxus - Technology + Digital Talent Full timeCustomer Success SpecialistPaxus, a leader in technology and digital talent solutions, is looking for a dedicated professional.We are in search of an enthusiastic and client-oriented individual to fulfill the role of Customer Success Specialist. This position is ideal for those who excel in a dynamic setting and are passionate about fostering strong...
-
Digital Client Success Specialist
4 days ago
Sydney, New South Wales, Australia News Corp Australia Full timeAbout the RoleWe are seeking a highly motivated and experienced Digital Client Success Specialist to join our team at News Corp Australia. As a key member of our Customer Success team, you will be responsible for managing digital campaigns for small to medium-sized businesses across a range of industries.Key ResponsibilitiesWork closely with the Sales and...
-
Client Success Specialist
1 week ago
Sydney, New South Wales, Australia KPMGau Full timeCompany OverviewKPMG Origins is an innovative SaaS startup dedicated to enhancing interactions across organizations, industries, and borders, fostering thriving supply chain ecosystems through reliable data. Our mission is to tackle urgent global challenges, including cost of living, food insecurity, sustainability, human rights, and consumer transparency....
-
Client Success Specialist
1 week ago
Sydney, New South Wales, Australia KPMGau Full timeCompany OverviewKPMG Origins is an innovative SaaS startup dedicated to enhancing interactions across organizations, industries, and borders, fostering robust supply chain ecosystems through reliable data. Our mission is to tackle significant global challenges, including cost of living, food insecurity, sustainability, human rights, and consumer...
-
Digital Client Success Specialist
1 week ago
Sydney, New South Wales, Australia News Corp Australia Full timeAbout the RoleWe are seeking a highly motivated and experienced Digital Client Success Specialist to join our team at News Corp Australia. As a key member of our Customer Success team, you will be responsible for managing digital campaigns for small to medium-sized businesses across a range of industries.Key ResponsibilitiesWork closely with the Sales and...
-
Client Success Specialist
1 week ago
Sydney, New South Wales, Australia KPMGau Full timeCompany OverviewKPMG Origins is an innovative SaaS enterprise dedicated to enhancing interactions across organizations, industries, and borders, fostering thriving supply chain ecosystems through reliable data. Our mission is to tackle urgent global challenges such as cost of living, food insecurity, sustainability, human rights, and consumer transparency....
-
Customer Success Specialist
1 week ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their success with our Procore construction management software.Key...
-
Client Success Advocate
1 week ago
Sydney, New South Wales, Australia Paxus - Technology + Digital Talent Full timeCustomer Success SpecialistPaxus, a premier provider of technology and digital talent in Australia, is seeking a dedicated individual to enhance our customer success initiatives.As a Customer Success Specialist, you will be instrumental in fostering strong connections with our contractors, ensuring they receive the support and recognition they deserve...
-
Client Success Coordinator
1 week ago
Sydney, New South Wales, Australia Paxus - Technology + Digital Talent Full timeCustomer Success SpecialistPaxus, a leader in technology and digital talent solutions, is seeking a dedicated individual to fill the role of Customer Success Specialist.In this position, you will be integral to fostering positive relationships with our contractors, ensuring they receive the support and recognition they deserve throughout their engagement...
-
Client Success Coordinator
1 week ago
Sydney, New South Wales, Australia Paxus - Technology + Digital Talent Full timeCustomer Success SpecialistPaxus, a leader in technology and digital talent solutions, is seeking a dedicated individual to fill the role of Customer Success Specialist.In this position, you will be integral to fostering positive relationships with our contractors, ensuring they receive the support and recognition they deserve throughout their engagement...
-
Customer Success Specialist
1 week ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building, retaining, and growing our client base.Key ResponsibilitiesPartner with Account Managers to deliver exceptional customer experiences and drive...
-
Client Success Coordinator
1 week ago
Sydney, New South Wales, Australia Paxus - Technology + Digital Talent Full timeCustomer Success SpecialistPaxus, a leader in technology and digital talent solutions, is seeking a dedicated Customer Success Specialist.We are looking for an enthusiastic individual who excels in a dynamic environment and values building strong partnerships. This position is essential in ensuring our contractors receive the support and recognition they...
-
Customer Success Specialist
2 days ago
Sydney, New South Wales, Australia Clipboard Full time{"h1": "Customer Success Specialist at Clipboard", "p": "We are seeking a highly skilled Customer Success Specialist to join our team at Clipboard. As a key member of our customer success team, you will be responsible for ensuring our schools quickly maximize the value they get from our platform.Your primary focus will be on implementation, project...
-
Client Success Partner
6 days ago
Sydney, New South Wales, Australia Gartner Full timeAbout the Role:The Client Services team at Gartner is responsible for delivering exceptional value to our clients and ensuring their partnership with our conference business is successful. As a Client Success Partner, you will play a critical role in driving client retention and growth.Key Responsibilities:Client Onboarding: Serve as the primary point of...
-
Client Success Associate
2 days ago
Sydney, New South Wales, Australia Gartner Full timeAbout the RoleThe Client Success team at Gartner is dedicated to delivering exceptional value to our clients. As a Client Success Associate, you will play a critical role in ensuring that every Gartner client receives the support and guidance they need to achieve their business goals.Key ResponsibilitiesBuild and maintain strong relationships with clients...
-
Client Success Manager
6 hours ago
Sydney, New South Wales, Australia Gough Recruitment AU Full timeAbout the RoleWe are seeking a highly skilled Client Success Manager to join our team at Gough Recruitment AU. As a key member of our organization, you will be responsible for championing operational excellence and client satisfaction.Key ResponsibilitiesAssist the business development manager in new business meetings, focusing on building strong...
-
Director of Client Success
2 days ago
Sydney, New South Wales, Australia Diligent Corporation Full timeAbout UsDiligent is a global leader in modern governance, providing innovative SaaS solutions across governance, risk, compliance, audit, and ESG. Our platform empowers over 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices, enabling them to make informed decisions faster.We're a team of...
