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Customer Success Specialist

2 months ago

Sydney, New South Wales, Australia Clipboard Full time
{"h1": "Customer Success Specialist at Clipboard", "p": "We are seeking a highly skilled Customer Success Specialist to join our team at Clipboard. As a key member of our customer success team, you will be responsible for ensuring our schools quickly maximize the value they get from our platform.

Your primary focus will be on implementation, project management, and stakeholder management. You will work closely with our account executives, customer success managers, and schools to understand their unique needs and deliver solutions to meet those needs.

Key Responsibilities:

* Implementation: Lead the implementation process for new schools, including project planning and initial account setup.
* Project Management: Collaborate with schools to manage rollout plans and timelines to ensure schools achieve implementation milestones in a timely manner.
* Stakeholder Management: Build relationships with clients, understand their needs, and communicate effectively.
* Problem Resolution: Think critically and creatively about problems, understand the root cause, and resolve them in the best way possible for the customer.
* Product Expertise: Deliver training and workshops to ensure clients are effectively utilizing Clipboard.

Requirements:

* 2+ years of professional experience in implementation or project management (SaaS preferred)
* Demonstrated ability to learn quickly and be adaptable
* Strong organizational and project management skills
* Excellent written communication and presentation skills
* Strong interpersonal skills
* Complex stakeholder management
* Initiative, drive, and self-motivation

If you are a motivated and results-driven professional with a passion for education technology, we encourage you to apply for this exciting opportunity.

At Clipboard, we are committed to building a diverse and inclusive team that reflects the communities we serve. We welcome applications from candidates of all backgrounds and perspectives.

Apply now to take the first step in your career journey with Clipboard.

We look forward to hearing from you"}