Client Success Advocate

2 days ago


Sydney, New South Wales, Australia A2B Australia Full time
{"About the Role": "As a Client Success Representative, you will play a pivotal role in ensuring the highest level of customer satisfaction for both our clients and travellers who reach out to us through our inbound channels.", "Key Responsibilities": "
  • Provide friendly front-line support to our travelers and corporate clients via live chat, email, and phone in a timely manner.
  • Maintain an in-depth understanding of the product and deliver it to customers in simple and easy to understand terminology.
  • Approve orders and process card cancellations as necessary.
  • Working alongside with Client Success Specialist and Sales teams to triage any escalations.
", "What We Offer": "
  • Hybrid working environment.
  • Exciting Career advancement opportunities across departments
  • Access to Novated lease and salary sacrifice program.
  • Ongoing learning and development opportunities
", "About Us": "A2B Australia is a pioneer in payment technology innovation with a rich legacy of over 40 years. Our cutting-edge payment solutions provide both passengers and drivers with swift and secure cashless methods for settling taxi fares.", "Join Our Team": "If you are highly motivated with a desire to learn and grow, and have at least 2 years of relevant work experience, we encourage you to apply for this exciting opportunity.", "Contact Information": "Please apply for this job through our website.", "Disclaimer": "All information provided is accurate to the best of our knowledge.", "Language": "en-US"}

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