Client Success Manager

4 hours ago

Sydney, New South Wales, Australia Gough Recruitment AU Full time
About the Role

We are seeking a highly skilled Client Success Manager to join our team at Gough Recruitment AU. As a key member of our organization, you will be responsible for championing operational excellence and client satisfaction.

Key Responsibilities
  • Assist the business development manager in new business meetings, focusing on building strong relationships with clients.
  • Nurture relationships with clients post-purchase, pre-construction, and during the construction phase, ensuring their satisfaction and happiness with the process.
  • Post-construction, maintain relationships with clients, conducting regular check-ins to gauge their satisfaction with their new space.
  • Drive customer experience strategies, integrating insights from other leaders to cultivate customer loyalty.
Requirements
  • 3-5 years of experience in account management or client success roles, with at least 3 years in a client-facing position.
  • A collaborative spirit, thriving in team environments.
  • Attention to detail, with strong communication skills and the ability to navigate challenging scenarios.
  • A proactive problem-solver with strong project management skills, adept at meeting deadlines and managing competing priorities.
What We Offer

As a Client Success Manager at Gough Recruitment AU, you will have the opportunity to work with a high-performing team, enjoy great company benefits, and achieve a lucrative salary. You will also have the chance to work-life balance and take advantage of WFH benefits.

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