Customer Service Advocate

1 week ago

Perth, Western Australia beBeeSupport Full time $90,000 - $120,000

Job Title: Customer Support Manager

Key Responsibilities:
  • Manage assigned customer/territory using structured account management practices.
  • Collaborate with customers and internal teams to deliver sales outcomes across parts and services, from consumables to full machine rebuilds.
  • Develop and implement customer coverage plans to ensure consistent engagement.
  • Maintain accurate customer data in CRM to support forecasting and sales reporting.
  • Build and sustain strong customer relationships to drive ongoing sales opportunities.
  • Liaise between customers and experts to achieve shared goals.
  • Serve as escalation point for resolving customer and internal issues across technical, operational, and financial areas.
Requirements:
  • Trade qualification or strong technical understanding of mining and construction machinery components.
  • Strong commercial acumen with the ability to identify and act on business opportunities.
  • Sound knowledge of Total Cost of Ownership (TCO) modelling for heavy construction and mining equipment.
  • Proven communication, relationship-building, and negotiation skills, with the ability to influence key stakeholders.
  • Self-motivated and adaptable, with a demonstrated ability to work both independently and collaboratively within a team.
  • Excellent organisational skills, with the capacity to manage fluctuating workloads and competing priorities to meet tight deadlines.

We strive to create a culture where employees feel safe to be their authentic selves. We encourage applications from diverse individuals who can contribute to our inclusive environment.

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