Customer Service Advocate

1 week ago

Perth, Western Australia beBeeAdvocate Full time $90,000 - $120,000
Job Description

We are seeking a skilled professional to drive customer advocacy and deliver superior customer service.

This is a permanent part-time opportunity that will allow you to build positive relationships with our customers and drive business growth.

Key Responsibilities:

  • Align with local teams and build strong relationships with customers by retaining local knowledge.
  • Drive customer adoption of digital channels, including education on self-servicing channels to simplify customer banking.
  • Support Relationship Managers to complete customer servicing tasks and maximise utilisation of value chain stakeholders to assist in the timely completion of customer requests.
  • Be accountable for customer adoption of digital channels and identify ways to meet or better support customer needs through engagement with specialist bankers.
  • Proactive management of Term Deposit Rollovers and opening of new Term Deposit Accounts.
  • Assist Bankers with Asset finance quotes, documentation and payout information for customers.
Requirements

Key Requirements:

  • Tertiary qualification in Banking & Finance or a related discipline.
  • Ability to deliver consistent superior customer service.
  • Understanding of KYC onboarding compliance requirements.
  • Knowledge and understanding of digital platforms and customer self-service channels.
  • Foundational NAB System Knowledge, proficiency in Siebel and Ebobs desirable.
  • Financial analysis ability and willingness to further develop business and financial acumen.

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