Servicing Excellence Leader

1 week ago

Canberra, ACT, Australia beBeeAgile Full time $760,000 - $980,000

Job Overview

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Servicing the needs of an organisation requires more than just delivering services - it demands a deep understanding of industry best practices and the ability to adapt to changing requirements. As a Service Delivery Manager, you will be responsible for leading Agile teams, engaging with stakeholders, and managing service support systems such as ServiceNow and Atlassian.

">Service Delivery Managers play a critical role in ensuring the efficient management of services within an organisation. In this position, you will have the opportunity to oversee the delivery of programs and services that align with industry best practice. This includes managing stakeholder relationships, implementing Agile methodologies, and ensuring seamless service support through systems like ServiceNow and Atlassian.

Scope of Task

"]Army has a unique requirement for bespoke communications systems and services. The need is for a skilled professional to support the development of a service delivery organisation, adhering to industry standards and best practices. This presents a great opportunity for a motivated individual to make a meaningful impact and contribute to the success of the organisation.[/p>

Key Responsibilities

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  • ">The successful candidate will be responsible for:Leading Agile teams and implementing Agile methodologies
  • Engaging with Defence stakeholders and managing stakeholder relationships
  • Managing service support systems, including ServiceNow and Atlassian
]

Requirements

]
  • ">The ideal candidate will possess:Strong background in ITIL and Agile methodologies
  • Experience working in a service delivery environment
]

Benefits

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  • ">This role offers:Opportunity to work on high-profile projects with Defence clients
  • Chance to develop skills and expertise in Agile methodologies and service support systems
]

Extension Options

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  • ">The successful candidate may be eligible for:Three x 12 Month extension options based upon funds availability, ongoing requirements, and contractor performance
]

Security Clearance(s)

]
  • ">Security clearance: NV2, PV preferred
]

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