Resident Experience Champion

5 days ago

Sydney, New South Wales, Australia beBeeExperience Full time $100,000 - $110,000

Job Description

We are seeking a Resident Experience Champion to join our team. This is a permanent part-time role, working 4 days a week which includes a Saturday.

Your Responsibilities:

  • Deliver exceptional customer experiences and ensure seamless coordination of services.
  • Build strong relationships with key stakeholders (internal and external).
  • Guide customers through the customer journey from initial inspection, to move in, building orientation, rental payment and complaint support.
  • Manage the resident move in and out experience including pre-move communications, apartment checks, arrival and orientation, pre-departure inspections and condition reports.
  • Support the leasing process in line with the Strategic Asset Plan to maximise returns and mitigate downtime.
  • Implement the Resident Community Program for the asset and associated event calendar.

Required Skills and Qualifications

  • 3+ years of experience in asset management or hospitality.
  • Demonstrated experience in high-volume customer-facing and administrative roles.
  • Proven stakeholder engagement abilities.
  • Demonstrated experience dealing with customer complaints and solving problems with positive results.
  • High level of IT proficiency, with Salesforce and StarRez experience desirable.
  • Real Estate Agent or Assistant Agent License required.

Benefits

  • A willingness to always go above and beyond and provide an exceptional experience to our residents.
  • A customer-centric focus with the ability to develop and maintain exceptional stakeholder relationships.

Others

  • Ability to adapt to change, deal with ambiguity and complexity.
  • Proactive and self-motivated mindset, with the ability to solve issues as they arise.

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