Resident Experience Leader

3 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $60,000 - $80,000

As a Resident Experience Leader, you will spearhead the frontline team to deliver exceptional living experiences, drive service excellence, and support daily operations.

  • Monday to Friday 9am – 5pm – no weekend work
  • Be part of a culture that empowers growth + trusts leadership.
  • Enjoy great pay & perks – in a role that rewards contribution.
  • Monday to Friday 9am – 5pm – no weekend work
  • Be part of a culture that empowers growth + trusts leadership.
  • Enjoy great pay & perks – in a role that rewards contribution.
About This Role

In this pivotal leadership position, you will elevate service standards, streamline front-line operations, and drive occupancy outcomes. As the key point of contact for residents, staff, and partners, you will lead with clarity, resolve issues with care, and ensure seamless daily operations. If you're driven by people, performance, and purposeful impact, this is your chance to lead where it matters most.

At a Glance, You Will:
  • Champion a warm, professional front desk experience – solve problems fast, exceed expectations, and set the tone for resident care.
  • Own the leasing journey from enquiry to move-in. Convert leads, maintain high occupancy, and support business growth.
  • Recruit, train, and mentor a high-performing crew. Foster collaboration, lift performance, and lead by example.
  • Deliver meaningful resident experiences through events, support, and the Residential Life Program – making UniLodge feel like home.
  • Maintain high standards across safety, policy compliance, and reporting, while supporting continuous improvement in line with values and procedures.
Skills & Qualifications:

To Be Successful In This Role, You Will Need:
  • Unrestricted Work Rights in Australia.
  • Working with Children's Check (NSW).
  • Proficient with technology and confident in administrative systems.
  • Excellent communication skills and professional presentation.
  • Demonstrated leadership experience within hospitality or a similar setting.
Benefits:
  • Inclusive Culture – Collaborate with a diverse and engaging team.
  • Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage.
  • Company-funded Flu Vaccinations – we've got your back during flu season.
  • General Referral Bonuses - Up to AUD/NZD for successful referrals.
  • Travel Perks – Access exclusive rates at Essence Hotels & Apartments.
Discover Our Vision:

We believe great living experiences start with great people. Whether your passion lies in property management, hospitality, or community engagement, you'll find purpose and opportunity here.

We're home to five distinct brands, all united by a single vision: to create exceptional living environments across Australia and New Zealand. With a rapidly growing portfolio of over 150 properties and more on the horizon – there's never been a more exciting time to be part of our journey.

Kickstart Your Career with Us Apply now with your cover letter and resume and continue to develop your career.

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