Customer Experience Champion

1 day ago

Sydney, New South Wales, Australia beBeeCustomer Full time $55,000 - $76,000
Job Description

We are seeking a Customer Experience Champion to deliver exceptional customer experiences and execute on our commitment to delivering seamless coordination of services.

This role provides a unique opportunity to build strong relationships with key stakeholders, both internal and external, and play a key part in the success of our business.

Key Responsibilities
  • Deliver key customer moments that exceed expectations and deliver our brand promise
  • Guide customers through their journey from initial inspection to move-in, ensuring a seamless experience
  • Manage the resident move-in and out experience, including pre-move communications, apartment checks, arrival and orientation, pre-departure inspections and condition reports
  • Support the leasing process, conducting leasing inspections and actively engaging with residents on retention strategies
  • Implement the Resident Community Program for the asset and associated event calendar, promoting initiatives to increase resident engagement and retention
  • Lead site inspections and work with the wider asset team to implement initiatives to drive excellence in presentation, performance and safety standards
  • Conduct regular property inspections in accordance with the Residential Tenancies Act and other legislative requirements
Required Skills and Qualifications
  • 3+ years' experience in asset management or hospitality
  • Demonstrated experience in high-volume customer-facing and administrative roles is highly desirable
  • Demonstrated experience dealing with customer complaints and solving problems with positive results
  • High level of IT proficiency with Salesforce and StarRez experience desirable
  • Real Estate Agent or Assistant Agent License required
  • Responsible Service of Alcohol Certificate desirable
Benefits
  • A willingness to go above and beyond and provide an exceptional experience to our residents
  • A customer-centric focus with the ability to develop and maintain exceptional stakeholder relationships
  • Exceptional organisational skills with the ability to prioritise work effectively
  • Ability to adapt to change, deal with ambiguity and complexity
  • Proactive and self-motivated mindset with the ability to solve issues as they arise
Others

Mirvac Sydney Olympic Park New South Wales AU Mid Senior level Part-time Administrative and Customer Service Job Opportunity

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