Head Of Resident Experience Director
2 weeks ago
Job Description
">We are seeking a visionary leader to champion programs that support physical health, mental wellbeing, social connection, and purposeful living for thousands of older Australians.
">This is an opportunity to shape the future of wellbeing and resident experience in retirement living on a national scale, leading initiatives that truly make a difference in people's lives.
">About the Role
">You will lead the design, execution, and continual improvement of Levande's wellbeing and experience strategies across our national network of vibrant retirement communities.
">You'll oversee a national team including customer experience managers, additional services managers, and state wellbeing managers, ensuring consistent delivery of high-impact programs that support independence, health, and happiness for every resident.
">Your Key Responsibilities
">- ">
- Lead the strategic direction and delivery of wellbeing and experience frameworks across all villages">
- Oversee the Everyday Wellbeing Program and a national calendar of lifestyle experiences, events, and community-led initiatives">
- Champion the Customer Voice program, leveraging insights from Net Promoter Score (NPS), Customer Satisfaction (CSAT), and the Perceived Wellbeing Index (PWI) to drive continuous improvement">
- Manage and grow our Additional Services model, supporting premium experiences and integrated care options">
- Buiild and maintain partnerships with health, care, and allied service providers, including for home care and serviced apartments">
- Ensure compliance with legislative requirements, policies, and risk frameworks, including the Wellbeing Decline procedure">
- Deliiver robust reporting for the Board and executive teams, highlighting impact, risks and opportunities">
- Represent Levande on key industry committees and in sector leadership forums">
What You'll Bring
">Executive-level experience in retirement living, aged care, or health services will be highly regarded
">Demonstrated success in leading wellbeing, lifestyle, or care-focused strategies at scale
">A strong understanding of wellness models, psychosocial frameworks, or healthy ageing practices
">Experience engaging older Australians and designing inclusive, empowering programs
">Exceptional stakeholder engagement and team leadership capabilities
">A deep understanding of legislation, risk, and best practice in wellbeing or customer service delivery
">Relevant tertiary qualifications in health, allied health, psychology, community services, or a related discipline
">Why Levande?
">At Levande, you'll join a movement to reimagine what ageing can be
">We're a bold, purpose-driven organisation with a clear mission: to empower older Australians to live well, every day
">You'll step into a values-led environment where people come first, residents and employees alike
">We offer flexible working, the opportunity to shape national strategy, and the support of a forward-thinking leadership team that genuinely believes in what we do
">This is your chance to lead one of the most impactful portfolios in our business, driving innovation, influencing national outcomes, and enriching the lives of thousands of residents across the country
">If you have a strong foundation in wellbeing, health promotion, or lifestyle programming, and you're passionate about reimagining the future of ageing in Australia, we'd love to hear from you
"]],-
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