Current jobs related to Resident Experience Champion - Sydney, New South Wales - beBeeCustomer

  • Resident Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExperience Full time $100,000 - $110,000

    Job DescriptionWe are seeking a Resident Experience Champion to join our team. This is a permanent part-time role, working 4 days a week which includes a Saturday.Your Responsibilities:Deliver exceptional customer experiences and ensure seamless coordination of services.Build strong relationships with key stakeholders (internal and external).Guide customers...

  • Resident Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $100,000

    Customer Experience Coordinator Job SummaryThe Customer Experience Coordinator will play a key role in delivering exceptional customer experiences across Australia. This involves coordinating national surveys, tracking insights, managing escalated complaints, and driving initiatives to enhance the resident journey.Key Responsibilities:Deliver Levande's...

  • Customer Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $69,000 - $86,000

    Resident Ambassador RoleWe are seeking a skilled Resident Ambassador to deliver exceptional customer experiences and uphold our brand promise. As a vital member of our team, you will work closely with colleagues to ensure seamless coordination of services and a unified customer experience.Key ResponsibilitiesDeliver key customer moments that meet the LIV...

  • Customer Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeAmbassador Full time $60,000 - $80,000

    We are seeking a highly motivated and experienced professional to join our team as a Customer Experience Champion.Main Responsibilities:Deliver Exceptional Customer MomentsGuide Customers Through the JourneyManage Resident Move Ins and OutsSupport Leasing Process and Retention StrategiesImplement Resident Community ProgramsLead Site Inspections and Drive...

  • Customer Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $55,000 - $76,000

    Job DescriptionWe are seeking a Customer Experience Champion to deliver exceptional customer experiences and execute on our commitment to delivering seamless coordination of services.This role provides a unique opportunity to build strong relationships with key stakeholders, both internal and external, and play a key part in the success of our business.Key...

  • Experience Champion

    7 days ago

    Sydney, New South Wales, Australia beBeeExperiences Full time $40,000 - $50,000

    Deck out every customer with the freshest footwear options available. Life extends beyond shoes as we believe it's what you do in them that truly counts.Our Christmas Casuals embody a champion mindset, standing tall and pushing through challenges to create unforgettable experiences.As a key contributor, bring energy, good vibes, and a can-do attitude to our...

  • Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $24,500

    Customer Experience Champion OpportunityWe're passionate about creating experiences that exceed customer expectations.About the RoleWe're seeking individuals with high levels of enthusiasm and a passion for delivering exceptional customer service. You'll need a can-do attitude, flexibility with work hours/rosters, and a willingness to learn and grow in a...

  • Customer Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeAmbassador Full time $50,000 - $80,000

    Customer Experience ChampionAs a Customer Experience Champion, you will play a pivotal role in delivering an exceptional customer experience. You will be a brand ambassador, showcasing world-leading technology and providing tailored recommendations to customers.You will be responsible for:Delivering hands-on demonstrations with customers, highlighting the...

  • Culinary Experience Champion

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $48,000 - $72,000

    Job Role OverviewAs a champion of culinary excellence, you will be responsible for delivering exceptional customer experiences at the forefront of our dining services.

  • Customer Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExperience Full time $41,120 - $46,240

    Customer Experience ChampionWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Champion.Key Responsibilities:Deliver exceptional customer experiences by providing outstanding service and ensuring a positive atmosphere.Multitask and work efficiently to meet deadlines and achieve productivity...

Resident Experience Champion

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000

Transforming retirement living is at the heart of our purpose: to create a sense of home, connection, and support for our residents. Every interaction counts.

The Opportunity

In this role, you will be the driving force behind our customer feedback and wellbeing initiatives. You will oversee national surveys, track insights, manage escalated complaints, and drive projects that enhance the resident journey across Australia.

Key Responsibilities
  • Deliver our customer feedback program, including annual, always on, and NPS surveys, with clear reporting and follow-up actions
  • Monitor results and collaborate with Sales and Operations to close the loop on feedback and improvement opportunities
  • Oversee the complaints escalation process, including reporting to the relevant teams, and act as a subject matter expert and trainer for Salesforce CX
  • Support red zone communities with focused action plans to lift customer satisfaction
  • Assist with detractor follow-ups and contribute to continuous improvement of policies and procedures
  • Facilitate resident forums, focus groups, and national partnership governance
  • Manage and refine the customer journey framework
  • Collaborate with external survey providers to ensure quality delivery and ongoing enhancements
  • Contribute to staff education on customer feedback, complaints management, and system use
About You

You are detail-oriented, proactive, and thrive on turning data into insights that shape real outcomes. You know how to juggle multiple priorities while keeping our residents at the heart of everything you do.

You will bring:

  • Experience in customer experience, operations, marketing, or another services environment
  • Strong project coordination and organisational skills
  • Excellent communication and stakeholder engagement, with confidence in presenting and training
  • Advanced Microsoft Office skills and confidence using tech platforms (e.g. Salesforce)
  • A hands-on approach, resilience, and a mindset for continuous improvement

Bonus if you have:

  • Experience in retirement living, aged care, or human services
  • Tertiary qualifications in business, marketing, or CX
  • Knowledge of NPS and customer satisfaction programs