Product Service Engineer

7 days ago


Perth, Western Australia Caterpillar Full time

About the Role:

Caterpillar is seeking a highly skilled Product Service Engineer to join our MineStar Solutions team. As a Product Service Engineer, you will play a critical role in ensuring the productivity and quality of our global fleet of Autonomous Trucks.

Key Responsibilities:

  • Provide expert technical support to customers and Caterpillar dealers to resolve issues with MineStar software and hardware.
  • Utilize standard support processes to respond, restore, and resolve issues in a timely and efficient manner.
  • Collaborate with cross-functional teams to identify and implement corrective actions to improve product quality and reliability.
  • Develop and maintain a deep understanding of MineStar technology and its applications in the mining industry.
  • Participate in New Product Introduction (NPI) projects and provide feedback on product improvements.
  • Support and implement assigned MineStar Product Field Follow Testing and Validation programs.
  • Engage with customers and stakeholders to understand their needs and provide solutions to improve their experience.

Requirements:

  • Bachelor's Degree in Computer Science, Software Engineering, or a related field.
  • Experience in providing technical support for enterprise-level applications.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a global team.
  • Excellent communication and customer service skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to cutting-edge technology and tools.
  • A commitment to diversity and inclusion.


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