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Field Service Engineer
2 months ago
Location: Perth, WA, AU
Contract Type: Permanent Employee
About Wohn-Service-TeamAt Wohn-Service-Team, we are dedicated to enhancing the fitness journey of our clients. With a commitment to providing top-notch service, we have established ourselves as a leader in the industry, serving a diverse clientele across various sectors.
We are seeking individuals who embody a proactive attitude and possess strong interpersonal skills. If you are passionate about fitness and wellness, and thrive in a collaborative environment, you may find a perfect fit within our culture.
Your ResponsibilitiesAs a Field Service Technician, your primary focus will be on delivering exceptional service to our customers. You will be responsible for:
- Diagnosing and troubleshooting equipment issues effectively.
- Conducting thorough root cause analyses to determine the necessary parts and solutions.
- Ensuring compliance with standard operating procedures while executing field service tasks.
- Educating clients on the proper use and maintenance of our equipment.
- Managing work orders and maintaining accurate service reports.
- Providing valuable feedback regarding market trends and product performance.
- Communicating estimated arrival times to customers.
- Escalating issues and reallocating service requests when necessary.
- Documenting service data in accordance with established protocols.
- Maintaining safety standards while utilizing work-related equipment and vehicles.
The ideal candidate will have a strong passion for fitness and a commitment to customer satisfaction. You should be:
- Experienced with 3-5 years in a similar technical role.
- Equipped with mechanical and electronic engineering skills.
- Proficient in troubleshooting and servicing technical equipment.
- Familiar with mobile tools and applications.
- Knowledgeable in IT networking (preferred).
- Capable of managing service orders efficiently.
- Skilled in communication to handle client inquiries and concerns.
Wohn-Service-Team is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Explore your potential with a fulfilling career at Wohn-Service-Team, where passion meets purpose.
