Motor Claims Consultant

4 days ago


Brisbane, Queensland, Australia ROBERT WALTERS AUSTRALIA Full time
About the Role

We are seeking a highly skilled and experienced Motor Claims Consultant to join our team at Robert Walters Australia. As a Motor Claims Consultant, you will play a critical role in delivering superior and professional claims service to our clients and stakeholders.

Key Responsibilities
  • Manage and administer new claims, including liaising with customers, repairers/suppliers, and other parties
  • Undertake technical claims administration, including gathering information, determining claims, preparing correspondence, calculating settlements, and processing payments
  • Assist the Divisional Manager with the preparation, monitoring, and analysis of claims data, as required
  • Identify and pursue all opportunities for recovery
  • Monitor outstanding claims via a diary system to ensure prompt settlement, in line with internal procedures, policies, and quality assurance standards
  • Build and maintain good rapport with internal and external customers and stakeholders, including trust administrators, fund managers, branches, group services, repairers, and assessors
  • Provide claims support and information and operate effectively in a team environment
Requirements
  • Preferable experience in end-to-end motor claims
  • Knowledge of the recoveries process
  • Excellent communication and interpersonal skills
  • Ability to work well within a team and independently
  • Understanding of covers and policy wordings
  • Capacity to recognise trends and anomalies in claims data
About the Company

Robert Walters Australia is a leading recruitment agency specialising in permanent and contract recruitment. We are committed to delivering exceptional service to our clients and candidates.



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