Front of House Staff

2 months ago


East Victoria Park, Australia The Ghan Hookah Lounge Full time

**Job Overview**:
The Ghan Hookah Lounge is seeking a friendly, energetic, and customer-focused Front of House Staff Member to join our dynamic team. As the face of our lounge, you will be responsible for welcoming guests, managing reservations, and ensuring exceptional customer service. Your role will include preparing and serving beverages, taking orders, and creating a welcoming and enjoyable atmosphere for all guests.

**Key Responsibilities**:

- Greet and seat guests, manage reservations, and maintain a friendly, welcoming environment
- Take orders, serve beverages, and assist with shisha setup and refills
- Provide excellent customer service, addressing any inquiries or concerns
- Maintain cleanliness and organization of the lounge, ensuring high standards of hygiene
- Assist with cash handling, POS transactions, and balancing payments
- Collaborate with the team to ensure smooth lounge operations and guest satisfaction
- Stay knowledgeable about hookah flavors, drinks, and menu items to provide recommendations

**Qualifications**:

- Previous experience in a hospitality or customer service role (preferred)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment while maintaining a calm and friendly demeanor
- A passion for customer service and creating a positive guest experience
- Flexibility to work evenings, weekends, and holidays as needed

**Job Type**: Casual

Pay: $22.00 - $28.00 per hour

Schedule:

- Afternoon shift
- Evening shift
- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person


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