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Careers - Complex Claim Resolution Expert
3 weeks ago
As a Senior Claims Specialist, you will play a pivotal role in managing complex claims and delivering exceptional customer service. This position involves collaborating with various stakeholders to drive effective recovery outcomes.
Key Responsibilities:- Manage a portfolio of high-risk claims with full decision-making authority.
- Conduct regular meetings with injured team members to provide personalized support and monitor recovery progress.
- Deliver tailored interactions to individual needs, acting as a key escalation point for customer concerns.
- Lead and participate in case conferencing and return-to-work planning initiatives.
- Collaborate with operations, rehabilitation, and external stakeholders to enhance recovery outcomes.
- Proven experience in managing complex workers' compensation claims, ideally within a large organizational structure.
- Demonstrated ability to engage and influence diverse stakeholders, including unions, HR, medical professionals, and operational leaders.
- Experience applying industry best practices and leading innovative projects that improve injury management outcomes.
You are a compassionate problem solver with strong analytical skills and a genuine drive to support others through complex challenges. You thrive in fast-paced environments, balancing empathy with commercial acumen, and are not afraid to lead conversations that drive real change.
