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PCV Technical Specialist

2 weeks ago

Mackay, Queensland, Australia beBeeMechanical Full time $90,000 - $120,000
Technical Expertise for Customer Success

This role combines technical expertise with customer engagement to ensure optimal performance of pumps, cyclones, and valves.

Responsibilities:
  • Act as primary on-site technical resource for PCV products.
  • Build and maintain strong, trust-based customer relationships.
  • Conduct proactive equipment inspections and audits.
  • Identify improvement opportunities and provide leads to the sales team.
  • Troubleshoot and optimize PCV performance to minimize downtime.
  • Support pump, cyclone, and valve conversions by showcasing technical benefits.
  • Record site activities, inspections, and opportunities in a CRM system.
  • Prepare structured technical reports and share insights with sales colleagues.
Requirements:
  • Technical or trade qualification in mechanical, process, or related engineering field.
  • Hands-on experience with pumps, cyclones, or valves in a mining or heavy industry environment.
  • Strong problem-solving and troubleshooting skills.
  • Ability to explain technical concepts clearly to customers.
  • Proactive, customer-focused mindset with strong relationship-building skills.
  • Comfortable working independently while collaborating effectively with a wider team.
Benefits:
  • Opportunity to work on complex projects and develop technical expertise.
  • Chance to build strong relationships with customers and contribute to their success.
  • Collaborative and dynamic work environment.