Client Experience

5 days ago

Melbourne, Victoria, Australia Aussie Founders Club Full time

**Client Experience & AI Enablement Partner**:
**Location**: Remote (Australia-based) | Melbourne office meets 2x/week

**Be the reason clients say**:

- "That was the smoothest onboarding I've ever had."_
And then:

- "I can't believe how much we're using AI already."_

We're looking for someone warm, sharp and deeply curious about AI to play a key role in the most important moments of our client journey. You'll help new clients get up and running, guide them through early wins, and support hands-on training sessions that show teams how to use AI in their real day-to-day work.

This is a high-touch, fast-paced role that blends delivery, support, and enablement. You'll work closely with our AI Training Lead and Delivery team, and often be the _first person clients really trust_ as they step into the world of AI.

You don't need to code. But you _do_ need to love people, be an exceptional communicator, and get excited about helping others succeed.

**What you'll do**:

- Guide clients through onboarding and early activation
- Keep momentum across diaries, updates, calls and comms
- Co-facilitate live AI training sessions (on Zoom and in person)
- Support clients in embedding AI tools into their actual workflows
- Flag opportunities, issues or emerging needs to our consultants and delivery leads
- Stay curious - you'll be learning constantly across LLMs, no-code and practical AI tools

**What we're looking for**:

- 2-5 years' experience in roles like consulting, customer success, education or project delivery
- Strong communicator with experience running workshops or projects end-to-end
- Passionate about the potential of AI - even if you're not an expert (yet)
- Great with people - you ask smart questions, listen well, and love seeing others win
- Can navigate complexity, spot patterns, and simplify where needed
- Thrives in fast-moving environments and doesn't wait to be told what to do

**Why this role matters**:
Clients come to us energised but often overwhelmed. You'll help them feel ready.
You'll be a key part of the delivery team, creating trust and clarity from day one.
You'll help them _use_ AI - not just hear about it - and surface real opportunities as you go.

**How to apply**:

- Why this role excites you
- What makes you a great fit
- A quick example of how you've used AI to solve a problem or save time

Don't overthink it - we're not looking for polish, just curiosity, initiative and energy.

**Why Pathfindr?**:
We're one of Australia's most recognised and fastest-growing AI teams - named to the AFR Most Innovative list in 2024.

We work across ASX-10 giants, government, and mid-market orgs - helping them move fast and build real capability with AI. You'll grow quickly, do meaningful work, and be surrounded by a smart, generous team.

Let's change how Australia works with AI - and have fun doing it.

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