IT Support Specialist
23 hours ago
Axiom Technologies is a leading global IT services partner, supporting medium to large-scale enterprises. Our mission is to deliver exceptional service and expertise to our clients.
We are seeking a skilled professional to join our team as an IT Desktop Support Engineer. This role will involve providing on-site and on-call assistance to end-users within our organization's desktop computing environment, ensuring timely and accurate service delivery.
Key Responsibilities:
- Computer OS/Peripherals troubleshooting and repair
- Handling different PC operating systems (Windows 7/8 and 10)
- Performing hardware and software installations, including deployment tools like SCCM
- Basic knowledge of SOE and group policies
- Printer support and maintenance
- Good knowledge of MS Office tools installation and troubleshooting
- Excellent customer service and communication skills
- Field experience supporting various technologies and services
- Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
Personal Attributes:
- Good knowledge of infrastructure support
- Strong analytical and problem-solving capabilities
- Well-organized and detail-oriented
- Strong customer service ethic and great communication skills
- Passionate about delivering quality and excellence
- Ability to work independently and collaboratively in a team-oriented environment
- A self-starter, motivated to push boundaries and think creatively
- Fondness for simple, elegant, and effective solutions
Technical Requirements:
- Microsoft Office applications
- PC laptop hardware and peripherals
- Active Directory, Exchange, and Apple OS
- SCCM and other deployment tools
Qualifications:
- At least two of the following: PC Laptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) certification in the desktop area, or Microsoft Office Specialist (MOS) Certification
- 1 year of relevant experience, or freshers and IT students welcome
What's Next:
If you're looking for a challenging role that aligns with your skills and experience, please submit your resume to us.
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