Administrative Coordinator for Dementia Care Services
2 days ago
About the Role
HammondCare At Home is seeking an experienced Administrative Coordinator to join their frontline care team. The successful candidate will provide reliable office-based support for Care Managers, clients and their representatives.
Key Responsibilities
- Manage administrative tasks related to care workers, including timesheets, ordering personal protective equipment and Care worker equipment
- Process staff and client changes, payroll and client documentation, ordering and expensing stock and equipment and staff working validations, in consultation with Care Managers
- Ensure that all client contact is documented in the client management system and reported to the relevant Case Manager, as appropriate
- Respond promptly to incoming enquiries and escalate as necessary
- Perform administrative tasks related to clients, including phone calls, ordering stock and equipment, filing, costing invoices and preparing documentation for Client assessments
- Provide specialized support in Admissions, new enquiries, managing MAC databases
Requirements
The ideal candidate will have a background or experience in Administration, with demonstrated customer service skills. A commitment to excellence in customer service principles is essential to ensure the consistent provision of exceptional service to internal and external stakeholders.
What We Offer
- A competitive salary estimated at $65,000 - $80,000 per annum, depending on experience
- Opportunities for career development and training within our organization
- A supportive work environment with a relationship-based approach to care
- A range of benefits, including NFP salary packaging, paid bonus schemes and supportive arrangements during the pandemic
- A chance to make a difference in the lives of older adults and their families
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