Channel Operations Expert

1 week ago

Sydney, New South Wales, Australia beBeeOperations Full time $100,000 - $120,000
Job Overview

We are seeking a highly skilled Channel Operations Expert to join our team. This individual will be responsible for providing top-notch support to client-facing teams, resolving and escalating tickets in a timely manner.

The ideal candidate will have a proven track record of success in business operations, with expertise in Salesforce, Looker, and Tableau. They will also possess excellent collaboration skills, exceptional problem-solving abilities, and strong analytical skills.

Key Responsibilities:
  • Act as primary point of contact for client-facing teams, resolve/escalate tickets
  • Initiate and lead projects/initiatives driving process improvements
  • Resolve/elevate all internal system-related issues, such as Salesforce and partner portal
  • Demonstrate a great understanding of the organization and direct requesters to the right resource as fast as possible
  • Provide integration support between core platforms, including Workato, salesforce, monday
  • Drive innovation with core channel processes related to Salesforce, Marketing (MDF) and Commissions for local channel partners
  • Develop and maintain documentation for processes and procedures
  • Drive cross-departmental processes for new partner onboarding with finance and channel team to help set up new partners and relevant marketing vendors
  • Collaborate with Partnerships and Business Operation segment Leaders to drive data-influenced decisions and segment strategy
  • Drive efficiency with salesforce processes for partner contracts and commission processing
  • Support local business operation reporting needs for Salesforce, Looker, Tableau by building local reporting and supporting on support tickets for relevant channel platforms
  • Analyze performance metrics to inform future initiatives to improve channel processes
Requirements:
  • 4+ years of proven experience in business operations or a related field
  • Technical expertise in Salesforce, Looker, and Tableau, with a strong proficiency in Excel
  • Excellent collaboration skills with various teams
  • Exceptional problem-solving skills and communication skills
  • Excellent analytical abilities with meticulous attention to detail
  • Ability to identify issues and solve them independently
  • Ability to work in a fast-paced, dynamic environment
Preferred Qualifications:
  • Experience in SaaS environments
  • Salesforce administration
  • Tableau or Looker experience

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