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Hotel Operations Manager

1 month ago

Surfers Paradise, Queensland, Australia Marriott Full time
About Marriott Hotels

Marriott International's portfolio of brands includes JW Marriott alongside 30 other Marriott brands. As the world's leading global hospitality company, we offer more brands, more hotels and more opportunities for associates to grow and succeed.

Role Overview

The successful candidate will be responsible for managing the day-to-day operations of the Pool Bar, including opening and closing procedures, back-of-house administration, recruiting team members, rostering and assisting guests. They will create special moments for our guests by motivating, developing, and training the Pool Bar team, ensuring an exceptional guest experience at all times.

Critical Responsibilities
  • Sustaining High-Quality Service
    • Verifies high-quality products and presentations.
    • Supervises daily shift operations.
    • Maintains food handling, sanitation, and cleanliness standards.
    • Assists floor staff during busy periods.
    • Utilizes the Labor Management System to effectively schedule business demands and for tracking of employee time and attendance.
    • Operates all department equipment as necessary.
  • Delivering Exceptional Customer Service
    • Supervises staffing levels to verify that guest service, operational needs and financial objectives are met.
    • Sets a positive example for guest relations.
    • Interacts with guests to obtain feedback on product quality and service levels.
  • Modeling and Holding Bar Team Accountable to High Standards
    • Supervises Pool Bar in compliance with all local, state, and Federal beverage and liquor laws.
    • Verifies compliance with all Bar/Lounge policies, standards, and procedures.
    • Maintains standards for bartender and cocktail service.
  • Fostering Performance Excellence
    • Verifies that all employees have proper supplies, equipment and uniforms.
    • Helps train employees in safety procedures.
    • Uses all available on the job training tools for employees.
    Requirements
    • A proven track record of supervisory or higher experience.
    • Demonstrated ability to lead teams and drive effective payroll control.
    • Developing and implementing ongoing training programs.
    • 5-star service experience.
    • A strong work ethic and genuine passion for the hospitality industry.
    Benefits
    • Generous accommodation and food and beverage discounts across Marriott properties.
    • Unlimited career development opportunities.
    • Recognition programs to motivate and engage associates.
    • The best hotel training provided.
    • Wellbeing and mindfulness programs for associate health and wellbeing.
    Join Our Global Team

At Marriott, we strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott, you will help keep the promise of 'Wonderful Hospitality. Always.' by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.