Front Office Duty Manager

3 weeks ago

Albert Park, South Australia Accor Full time
About the Role

We are seeking an experienced and enthusiastic Duty Manager to join our Front Office team at Pullman & Mercure Melbourne Albert Park.

As a key member of our team, you will be responsible for leading a shift of front office professionals, ensuring our guest experience is at the forefront at all times.

You will assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.

Additionally, you will assist with the management of the team, including training and development, ensuring the team's success.

Responsibilities include:

  • Leading a shift of front office professionals
  • Developing and implementing procedures for the Front Office department
  • Fostering a focus on guest engagement
  • Assisting with team management, including training and development
  • Ensuring the health and safety of all patrons, guests and staff members

Requirements:

  • Personable and proactive with a desire to take initiative and responsibility for the team
  • Previous experience in a similar role, preferably in a high-paced environment
  • Excellent time management skills
  • Strong communication and customer service skills
  • Desire to grow skills and progress managerial experience
  • Ability to work autonomously when leading the overnight team
  • Previous experience with a PMS (Opera experience highly regarded)
  • Reliability and flexibility to work a rotating roster
  • Strong desire to achieve high results, driven by success
  • Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or willingness to obtain)
  • Ability to work a rotating roster, including overnight, weekends and public holidays

Benefits and Perks:

  • On-site car park available
  • Access to confidential Employee Assistance Program
  • Inclusive and diverse environment
  • A friendly and supportive work environment
  • Reward and recognition programs
  • Mentoring and career development alongside experienced professionals
  • Global discounts on hotel accommodation and Food and Beverage, including special rates with partnership brands such as Europcar

Accor is Australia's largest hotel network, with 50+ brands and 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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