Front Office Duty Manager

2 weeks ago

Albert Park, South Australia AccorHotel Full time
About the Role

We are seeking an experienced and enthusiastic Duty Manager to join our Front Office team at Pullman & Mercure Melbourne Albert Park.

As a key member of our team, you will be responsible for leading a shift of front office professionals, ensuring our guest experience is exceptional at all times.

Key responsibilities include:

  • Leading a shift of front office professionals, including our overnight team.
  • Developing, implementing, and maintaining procedures for the Front Office department.
  • Assisting with the management of the team, including training and development.
  • Leading by example when attending to guest requests.
  • Ensuring the health and safety of all patrons, guests, and staff members.
About You

We are looking for someone who is:

  • Personable and proactive with a desire to take initiative and responsibility for the team.
  • Experienced in a similar role, preferably in a high-paced environment.
  • Excellent at time management and communication.
  • Strong in customer service and able to work autonomously.
  • Reliable and flexible to work a rotating roster.
  • Driven by success and able to achieve high results.
  • Currently certified in Responsible Service of Alcohol (RSA) and First Aid.
What We Offer

As a member of our team, you will enjoy:

  • On-site car parking.
  • Access to our confidential Employee Assistance Program.
  • An inclusive and diverse work environment.
  • A friendly and supportive team.
  • Reward and recognition programs.
  • Mentoring and career development opportunities.
  • Global discounts on hotel accommodation and Food and Beverage.

We are unable to provide sponsorship for this role, so Australian working rights are required.

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