Administrative Funerals Coordinator

4 days ago

Geelong, Victoria, Australia beBeeSupport Full time $60,000 - $75,000

Are you passionate about helping people during difficult times?

InvoCare operates over 300 funeral locations across Australia, New Zealand, and Singapore.

We're seeking a part-time Administrative Support Specialist to join our team for 24 hours per week. This role is crucial in supporting our funeral services, offering new life skills and development opportunities.

Duties of an Administrative Support Specialist:

  • Act as the first point of contact for clients, visitors, and telephone enquiries
  • Ensure reception is welcoming, neat, and tidy, reflecting a professional image
  • Provide administrative support to the team (data entry, preparing letters, presentations)
  • Receive payments, issue accounts, and associated correspondence
  • Identify service requirements with sensitivity to client grief, beliefs, traditions, and rituals
  • Maintain up-to-date knowledge of products and services
  • Complete funeral documentation accurately and on time
  • Explain costs and payment terms clearly
  • Liaise with service providers, such as clergy, florist, newspapers, and other suppliers

About You:

  • Experience in a service-driven organisation
  • Competent keyboard/computing and telephone operating skills
  • People-oriented and effective communication skills in-person and on the telephone
  • Sensitivity to grieving people, their values, and beliefs, and comfort working with the deceased
  • Interpersonal skills to work in a close team environment and proactively support the team
  • Willingness and motivation to undertake training and development programs
  • The ability to respond appropriately to client/family concerns
  • A sense of ease working with grieving families and the deceased
  • Current status as Justice of the Peace or eligibility to become certified
  • A current unrestricted driver's license

Benefits of Joining:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Well-designed and fitted-out locations with the latest facilities

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