Customer Service Coordinator

6 days ago


Brisbane, Queensland, Australia beBeeCustomerService Full time $65,150 - $78,351

As a key member of our team, the Customer Service Coordinator plays a crucial role in ensuring seamless service delivery.

About the Role:

The primary responsibility of this position is to provide top-notch customer support via email and phone. This involves responding promptly and professionally to customer inquiries, addressing their concerns, and resolving issues efficiently.

Key Responsibilities:
  • Customer Support: Provide timely and effective responses to customer inquiries via email and phone.
  • Issue Resolution: Troubleshoot and resolve customer complaints in a professional manner.
  • Communication: Collaborate with internal teams to ensure seamless communication and coordinate tasks.
  • Record Keeping: Maintain accurate records of customer interactions and transactions.
Requirements:
  • Experience: Previous experience in customer service or administration - preferably in the transport and logistics industry but not essential.
  • Skills: Strong communication and interpersonal skills, excellent problem-solving abilities, attention to detail, and ability to think on your feet.
  • Technical Skills: Proficient in Microsoft Office Suite and experience working with computer systems.
Work Environment:

This is a full-time permanent position with a standard Monday to Friday schedule and one Saturday per month from 6am to 12pm. Overtime is paid at penalty rate.



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