Workforce Management Coordinator
1 week ago
Shangri-La Customer Engagement & Process Transformation Kuala Lumpur
At Shangri-La's Customer Engagement and Process Transformation center (CEPT-KL), we're dedicated to supporting the operations of Shangri-la hotels worldwide. Our team is passionate about delivering exceptional customer experiences and driving process improvements.
We're seeking a highly motivated and talented individual to join our team as a Workforce Management Intern. As a key member of our team, you'll be responsible for:
- Importing and analyzing data to inform business decisions
- Monitoring real-time trends and ensuring data consistency
- Updating employee schedules and resolving exceptions
- Providing ad-hoc support to the team
To succeed in this role, you'll need:
- A strong foundation in Actuarial Science or Mathematics, with a keen eye for detail
- Proficiency in Microsoft Office tools, including Excel, PowerPoint, and Word
- A flexible schedule and willingness to work varied hours, including evenings and weekends
- Excellent organizational skills and time management
- A strong sense of responsibility and dedication
In return, you'll enjoy:
- A 5-day work week
- An attractive monthly allowance
- Paid training and career development opportunities
- Competitive benefits, including Socso, EPF, and EIS
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