Workforce Management Coordinator

1 week ago


West Ryde, New South Wales, Australia Shangri-La Full time

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur

At Shangri-La's Customer Engagement and Process Transformation center (CEPT-KL), we're dedicated to supporting the operations of Shangri-la hotels worldwide. Our team is passionate about delivering exceptional customer experiences and driving process improvements.

We're seeking a highly motivated and talented individual to join our team as a Workforce Management Intern. As a key member of our team, you'll be responsible for:

  • Importing and analyzing data to inform business decisions
  • Monitoring real-time trends and ensuring data consistency
  • Updating employee schedules and resolving exceptions
  • Providing ad-hoc support to the team

To succeed in this role, you'll need:

  • A strong foundation in Actuarial Science or Mathematics, with a keen eye for detail
  • Proficiency in Microsoft Office tools, including Excel, PowerPoint, and Word
  • A flexible schedule and willingness to work varied hours, including evenings and weekends
  • Excellent organizational skills and time management
  • A strong sense of responsibility and dedication

In return, you'll enjoy:

  • A 5-day work week
  • An attractive monthly allowance
  • Paid training and career development opportunities
  • Competitive benefits, including Socso, EPF, and EIS


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