Workforce Management Internship
5 days ago
Shangri-La Customer Engagement & Process Transformation Kuala Lumpur
At Shangri-La's Customer Engagement and Process Transformation center (CEPT-KL), we're on a mission to support the operations of Shangri-la hotels worldwide. Our team is united by a passion to delight, learn, and share knowledge.
We're looking for a highly motivated and talented individual to join our team. As a Workforce Management Intern, you'll play a key role in supporting our data analysts and ensuring the smooth operation of our processes.
Key Responsibilities:
- Import and analyze data to inform business decisions
- Monitor real-time trends and identify areas for improvement
- Ensure data consistency and reliability across all sources
- Update employee schedules and resolve exceptions
- Assist with ad-hoc tasks and projects as needed
Requirements:
- Currently pursuing a Bachelor's degree in Actuarial Science or Mathematics
- Proficient in Microsoft Office tools, including Excel, PowerPoint, and Word
- Flexible schedule and willingness to work varied hours and days
- Strong organizational skills and effective time management
- Demonstrated sense of responsibility and dedication
What We Offer:
- 5-Day work week
- Attractive monthly allowance
- Paid training and career development opportunities
- Comprehensive benefits package
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