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Customer Service Representative

1 month ago

Brisbane, Queensland, Australia Equifax Full time

Overview

We are seeking a highly skilled Customer Service Representative to join our Brisbane-based contact centre team. As part of this role, you will be responsible for delivering exceptional customer service while supporting customers with their Fit2Work background checks and employment screening services.

Responsibilities

  • Deliver excellent customer service via phone, email, and chat, assisting with inquiries and resolving customer issues in a timely manner.
  • Guide customers through the background check and screening process, ensuring compliance with government requirements.
  • Respond to client and consumer queries, providing accurate information and meeting KPIs.
  • Handle complaints professionally, maintaining a positive experience for customers.
  • Execute product and service fulfillment according to SLAs, following standard processes and procedures.
  • Collaborate with other teams to resolve complex issues and escalate as necessary.
  • Maintain confidentiality and adhere to privacy and security guidelines when handling sensitive customer data.
  • Adapt quickly to new skills and processes, ensuring a seamless experience for customers.

Requirements

  • Previous experience in customer-facing roles is beneficial but not essential, as full training will be provided.
  • Demonstrated ability to solve customer problems and work with customer frustrations.
  • Attention to detail and problem-solving skills.
  • Ability to work efficiently in a team-oriented environment.
  • Familiarity with computer skills (e.g., Microsoft Office, Google Workspace).

What We Offer

  • An estimated salary of $60,000 - $80,000 per annum, depending on experience.
  • A comprehensive benefits package, including additional leave days, discounts, and access to training and development opportunities.
  • A hybrid working environment, allowing for flexibility and work-life balance.
  • Ongoing support and professional development to help you achieve your career goals.

About Equifax

At Equifax, we believe knowledge drives progress. As a global data, analytics, and technology company, we play a vital role in the global economy by helping employers, employees, financial institutions, and government agencies make informed decisions with confidence.