Housekeeping Operations Manager

1 month ago


Gold Coast, Queensland, Australia The Star Gold Coast Full time

The Star Gold Coast is seeking an experienced Housekeeping Supervisor to join our team.

Company Overview

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission is to create unforgettable experiences for our guests. We offer luxurious stays at our revamped hotel rooms, suites, and award-winning restaurants.

About the Role

As a Housekeeping Supervisor, you will play a pivotal role in maintaining the high standards of cleanliness and comfort that our guests expect. Your responsibilities will include leading a team of housekeepers, ensuring efficient operations, and fostering a culture of excellence.

Key Responsibilities
  • Lead and motivate a team of housekeepers to provide consistent high-quality service delivery
  • Monitor and maintain cleaning standards across assigned areas, ensuring meticulous attention to detail and adherence to protocols
  • Manage inventory levels to ensure adequate supplies are available while optimising resource utilisation
  • Collaborate with other departments to coordinate seamless operations and address any guest concerns or requests promptly and professionally
  • Embrace a hands-on approach, pitching in when needed to maintain exceptional standards
Requirements
  • Proven experience in a supervisory or leadership role within the hospitality industry, preferably in housekeeping operations
  • Excellent communication and interpersonal skills, with the ability to effectively manage and motivate teams
  • Strong organisational and problem-solving abilities, with a keen eye for detail
  • Proficiency in handling diverse situations with tact and diplomacy
  • Flexibility to work varying shifts, including weekends and holidays, as required by operational demands
What We Offer
  • Competitive hourly rate: $25-$35 per hour
  • Complimentary meal on site every day
  • Uniform laundered and ready for you daily on property
  • Discounted parking available
  • Five weeks of paid annual leave for team members who meet the definition of shift worker
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Career development, training, and courses via The Star Academy – limitless career opportunities
  • Diversity & Inclusion focus areas: Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We offer flexible working options to find a balance between work and life that's right for you and your unique well-being needs.



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