Customer Service Officer

1 week ago


Newcastle, New South Wales, Australia G&C Mutual Bank Full time

About the Role

We are seeking a Customer Service Officer to join our team at G&C Mutual Bank. As a key member of our service centre, you will be responsible for providing exceptional customer service to our members through various channels.

Key Responsibilities

  • Deliver professional and efficient service to our members via phone, online, and in-person interactions.
  • Assist with customer inquiries and provide information on our products and services, including deposit accounts, home loans, credit cards, and insurance.
  • Identify opportunities to provide a holistic solution for customers' financial needs.
  • Process customer transactions accurately and efficiently.
  • Perform administrative tasks, including maintaining accurate customer records.

About You

We are looking for a collaborative and results-driven individual with excellent communication skills and a passion for delivering exceptional customer service. You will be well-organised, proactive, and able to work effectively in a team environment.

Benefits

  • Competitive salary and bonus structure.
  • Discounts on financial products and services.
  • Annual leave loading and option to cash out leave.
  • A paid volunteering day and corporate wardrobe.
  • Ongoing learning and career development opportunities.

G&C Mutual Bank values diversity and strives to create an inclusive work environment. We are an equal opportunities employer and welcome applications from candidates from diverse backgrounds.



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