Customer Service Officer
1 week ago
About the Role
We are seeking a Customer Service Officer to join our team at G&C Mutual Bank. As a key member of our service centre, you will be responsible for providing exceptional customer service to our members through various channels.
Key Responsibilities
- Deliver professional and efficient service to our members via phone, online, and in-person interactions.
- Assist with customer inquiries and provide information on our products and services, including deposit accounts, home loans, credit cards, and insurance.
- Identify opportunities to provide a holistic solution for customers' financial needs.
- Process customer transactions accurately and efficiently.
- Perform administrative tasks, including maintaining accurate customer records.
About You
We are looking for a collaborative and results-driven individual with excellent communication skills and a passion for delivering exceptional customer service. You will be well-organised, proactive, and able to work effectively in a team environment.
Benefits
- Competitive salary and bonus structure.
- Discounts on financial products and services.
- Annual leave loading and option to cash out leave.
- A paid volunteering day and corporate wardrobe.
- Ongoing learning and career development opportunities.
G&C Mutual Bank values diversity and strives to create an inclusive work environment. We are an equal opportunities employer and welcome applications from candidates from diverse backgrounds.
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