Operational Services Manager
4 weeks ago
Overview
">The Oaks Grand Gladstone Hotel is seeking an experienced Operational Services Manager to lead our Food and Beverage team.
About the Role
">This dynamic role involves managing the gaming lounge and Grand Pub, with a focus on delivering exceptional guest experiences.
Main Responsibilities
">- Lead and support the gaming lounge and Grand Pub teams in providing outstanding customer service.
- Organize, direct, and evaluate the food and beverage service to ensure high standards are met.
- Promote food and beverage sales through effective marketing strategies.
- Develop and implement conference and functions packages that guarantee profitability.
- Cultivate a positive and energetic work environment by coaching and motivating team members.
Requirements
">To succeed in this role, you will need:
- Previous supervisory experience in a similar industry.
- Hold Responsible Service of Alcohol (RSA) and Responsible Service of Gambling (RSG) certifications.
- A willingness to obtain or already hold a Responsible Management of Licensed Venue (RMLV) certification.
- Demonstrate strong communication and organizational skills.
- A proactive and positive attitude, with the ability to thrive under pressure.
- Relevant experience in pubs and gaming environments.
Salary Information
">We offer a competitive salary for this position, estimated to be around $65,000 - $80,000 per annum, depending on experience.
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