Technical Customer Success Specialist

5 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $140,000

**Technical Expertise and Customer Success Alignment**

We are seeking a highly skilled Technical Customer Success Representative to bridge the gap between technical teams and customers.

In this role, you will offer expert guidance on product functionality, API usage, and system integrations. You will manage customer accounts, ensuring a deep understanding of their technical challenges and goals while driving product adoption and maintaining optimal customer health.

This position offers an exciting opportunity for a driven individual to combine technical expertise and customer success strategies, making a direct impact on customer satisfaction and product growth.

**Key Responsibilities:**

  • Assist customers during onboarding, focusing on API integrations and understanding the product's technical functionalities.
  • Serve as the technical liaison, explaining proprietary algorithms and helping customers understand how they relate to their specific use cases.
  • Collaborate cross-functionally to advocate for customer needs and suggest product enhancements.

**Requirements:**

  • Degree in IT or a related technical field, or equivalent experience in a technical role.
  • Proven experience in a technical support, customer success, or account management role, preferably within a SaaS environment.
  • Ability to analyze logs and troubleshoot technical issues, with strong analytical and problem-solving skills.

**Nice To Have:**

  • Experience in blockchain analysis, financial crime investigations, or working with stakeholders in government, law enforcement, or financial institutions.

**What We Offer:**

  • Opportunity to work with a leading company in the industry.

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