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Customer Service Team Lead
2 months ago
Job Summary
The Service Delivery Supervisor is a key role within CEVA Logistics, responsible for leading a team of Storepersons at our Kemps Creek NSW site. This position plays a critical part in providing effective and efficient customer support services to one of our major telecommunications clients.
Key Responsibilities
- Coach and develop team members to foster a culture of customer, service, and operational excellence.
- Act as an escalation point for customer queries, orders, returns, and corrective actions.
- Accurately review and investigate items that are damaged, lost, or missing through transaction of goods.
- Support customer communication relations from initiation of damaged stock or the return process and complete the settlement of the order.
- Manage the daily volume of all inbound and outbound orders to ensure they are completed within expected timeframes in a safe and secure manner.
Requirements
- Direct or relatable experience supervising a customer service support team, preferably in logistics and supply chain.
- Excellent written and verbal communication, stakeholder management, customer service, and influencing/negotiation skills.
- Sound troubleshooting/problem-solving capability, commercial acumen, and capacity to extract insights from information/data.
- Intermediate experience in MS Office applications and ability to learn new systems and work with technologies generally.
What We Offer
- Competitive compensation and a range of employee benefits designed to support your wellbeing and help you thrive at work and in life.
- Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
- Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
- Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways, and more.
- Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition, and short-term incentive plans.
CEVA Logistics' Diversity Statement
As a global organisation, diversity is critical to our business success. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.
