Guest Experience Ambassador

2 weeks ago


Melbourne, Victoria, Australia beBeeCustomer Full time $42,000 - $62,000
Job Title: Guest Experience Ambassador

We are seeking a highly skilled and enthusiastic Guest Experience Ambassador to deliver exceptional customer service to owners and guests at our resorts. As a key member of our team, you will be responsible for greeting and registering visitors, providing information on local area attractions, and completing department-related paperwork.

About the Role:

This is an exciting opportunity to work in a fast-paced environment where no two days are the same. You will have the chance to meet new people, learn about their needs, and provide personalized solutions to ensure an exceptional guest experience.

Key Responsibilities:
  • Greet and register owners and guests upon arrival
  • Provide information on local area attractions, including dining, shopping, and entertainment options
  • Complete all department-related paperwork, including check-in/check-out procedures and sales appointments
  • Meet with guests face-to-face to generate sales appointments for our sales centers
Requirements:
  • Experience in a similar hotel role or customer-facing position
  • Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service
  • Ability to work independently and as part of a team, with a strong sense of initiative and motivation
  • Highly computer literate, with proficiency in MS Office and other relevant software
What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • The chance to work in a dynamic and supportive team environment
  • A range of employee perks and discounts


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