Program Manager

5 days ago

Brisbane, Queensland, Australia Infinity Community Solutions Ltd Full time
Job Summary

We are seeking a highly skilled and experienced Program Manager to lead our Therapeutic Residential Care Services team at Infinity Community Solutions Ltd.

Key Responsibilities
  • Contribute to the effective and efficient operations of our child protection residential care services.
  • Provide specialist casework advice and make appropriate case work decisions, including after-hours support to staff.
  • Effectively role model resilience and holistic care in line with our Model of Practice.
  • Provide effective leadership and program management to ensure high quality service delivery, as per our service agreement, practice requirements, and performance indicators.
  • Develop and assist in the management of systems to maintain data and statistics to inform service delivery and contribute to accountability for outcomes achieved.
  • Maintain and demonstrate accountability for resources within the programs, including staffing, physical resources, and monetary resources.
  • Ensure all allocated programs are delivered in a manner congruent with our service agreements, operational plans, regulatory requirements, and practice model.
  • Assist with the monitoring of compliance with policy, procedures, work instructions, and other organisational and legislative requirements.
  • Work collaboratively with relevant stakeholders to prepare, undertake, and maintain external licensing/accreditation requirements.
  • Participate in an on-call roster.
Requirements
  • Bachelor's degree or higher in a related field (Social Work, Psychology/Human Services) or related discipline.
  • Demonstrated skills and experience in working with children and families, around the management of children with difficult behaviours and/or family intervention.
  • A minimum of 2 years' experience in a similar management role within a Not for Profit/Non-Government Organisation with a focus on evidence-based practice.
  • Excellent operational leadership and management skills, with the capacity to translate strategies into operational activities.
  • Experience in evidence-based practice and evaluation in a human services context.
  • Experience in financial, risk, property, and human resource management.
  • Strong written and verbal communication skills with the ability to work with all levels of the organisation.
  • Ability to understand complex issues, draw conclusions, and articulate clear and focused positions to wide and diverse audiences.
  • Ability to gain and maintain all relevant and legislative personal history checks.
  • Demonstrated intermediate ability to use computer IT systems, including MS Word and Excel.
  • Possess a Queensland Provisional Green or above Driver Licence.
  • Possess, or be able to obtain, a current Working with Children Check (Blue Card).
  • Ability to apply for any other legislatively required personal history screening as required.

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